Thinkful Privacy Policy
Effective Date: This privacy policy (the “Privacy Policy”) is effective and was last updated as of January 5th, 2023
We at Chegg, Inc. and its family of companies, including Thinkful, Inc. (collectively, “Chegg”) have created this Privacy Policy to describe our practices and your choices regarding information we collect through our websites, apps, mobile features, and other services that post a link to this Privacy Policy (“Service” or “Services”), as well as offline sources that may then be combined in our databases.
Please read this Privacy Policy carefully. If you are a resident of any country or region listed in the “Country” menu above, please read the Privacy Policy associated with that country; it may include additional rights and information.
By accessing or using the Services, you agree to the Privacy Policy associated with your country, state, or region, as well as the Terms of Service.
Table of Contents
Information We Collect and How We Collect It
How We Use Your Personal Information
How We Share Your Personal Information
Third Party Advertising & Analytics
“Do Not Track” and Global Privacy Control Signals
Third Party Content, Applications, and Links
Your Choices About the Information We Collect
Security of Your Information
General Audience Services
Changes to This Privacy Policy
Consent to International Transfers of Your Information and General Processing
How Long We Retain Your Information
Contact Us & Right to Lodge a Complaint
Notice to Nevada Residents
Notice to California Residents
Notice to Virginia Residents
Additional Information for European Union/European Economic Area/United Kingdom Residents
Additional Information for Canada Residents
Information We Collect and How We Collect It We may collect information from you both directly and automatically when you use our Services. Some of this information may be considered “personal information” or “personal data,” some of which may be considered “sensitive,” under various applicable laws. We consider information that identifies you as a specific, identified individual to be personal information (such as your name and email address), and we treat additional information, including IP addresses and online identifiers, as personal information where required by applicable law. Note that we may pseudonymize, de-identify, or anonymize personal information so that it is non-personal, such as by aggregating it or converting it to a code, sometimes using a function commonly known as a “hash.” We maintain and use de-identified data without attempting to re-identify it, except where permitted by applicable law, such as to determine whether our de-identification processes satisfy legal requirements. We will treat pseudonymized, de-identified, or anonymized information as non-personal to the fullest extent allowed by applicable law.
We collect information in the following ways:
Information You Submit Via our Services. In the course of using our Services, you may provide us with certain information, including contact information (such as your name, email address, telephone number, and social media user name); account information (such as your profile picture and birthday); payment and financial information; educational information (such as your school and year of graduation); demographic information (such as your gender, race, eligibility to work in the United States, and work history); information about your interests and preferences (such as your career goals, academic interests and clubs or sports you participate in). Some features may allow you to communicate and collaborate with each other, including through video or text chat, or otherwise to view, create, reproduce, submit, display, perform, and/or share content, which includes videos, audio, images, graphics, written posts, comments, survey responses, and other forms of multimedia (collectively, “User Content”). Note that our servers may record user-to-user communications, note taking you do within our systems, and exercise corrections by instructors, and we may retain the records of the content of any such communications and interactions. Registration to become an Instructor: When you register to be an Instructor, we will collect information from you such as your education and employment history, phone number, photo, country of residence, and information we need to process payments to you, such as your bank account information, social security number, or taxpayer identification number, as necessary to facilitate payment and to comply with related legal obligations.
Information We Collect Automatically From Your Use of our Services. When you use our Services, we, our third-party service providers, and our business partners may automatically collect certain information (“Usage Information”). One of the ways we collect Usage Information is when you visit portions of our Services, our servers automatically generate logs to help us determine how people navigate through our Services, the content you access, and other interactions you may have with our Services. We use this insight to create a better and more secure experience for our users. Usage Information does not generally identify you, but if we associate it with you as a specific person, we treat it as personal information. This Usage Information may include your IP address and unique device identifiers (“Device IDs”) for your computer, mobile phone, or other device used to access our Services. A Device ID is a number that is automatically assigned to your device, and our servers identify your device by its Device ID. We will also collect other information relating to your device, including the Internet service provider you are using, the type of computer operating system you are using, the type of browser you use, and the approximate location of your device, which may be collected or inferred through other information we collect, such as IP address. We use the following types of tracking technologies (collectively referred to as “Tracking Technologies”) to automatically collect information when you interact with us online:
Cookies and Local Storage are small text files stored locally on your device that help store user preferences. These technologies are able to store a unique identifier for a device that allows us to recognize the device whenever it is used to visit our Services. These technologies may be used for many purposes by us, our service providers, and our third-party business partners, such as automatically collecting Usage Information, enabling features, serving advertisements to you online, and remembering your preferences. We may use cookies and other technologies to help keep your use of the Services more secure, to study traffic patterns on the Services, to study the effectiveness of our customer communications, to maintain the integrity of the Services, to measure crash analytics and other maintenance-related information, to manage and measure the performance of advertisements displayed on or delivered by or through the Services, and to personalize your experience through the Services, such as to recognize you when you return to the Services. The information we store includes internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. If you do not want to accept cookies, you can block them by adjusting the settings on your Internet browser, or depending on your location, via settings we make available on our Services. You can find more information about cookies and how they work at www.allaboutcookies.org. You can also find our cookie notice here.
Web beacons (also known as clear GIFs and pixel tags) are small pieces of code used to collect usage analytics. They help us to determine, for instance, whether a page has been viewed or not and, if so, how many times. When you ask us to send you information on a promotion or a newsletter, we may use web beacons to establish when an email is opened.
Embedded scripts are programming code designed to collect information about your interactions with our Services, such as the links you click on. The code is temporarily used by our server or a third-party service provider or business partner while you browse or interact with our Services and is deactivated or deleted when you disconnect from our Services.
Software Development Kits (SDKs) area software package that contains a set of tools that can be used to help build applications and implement new features in existing apps. These tools can be used to create and operate features that collect information from your device.
Data Collection from Mobile Devices. We use embedded scripts and the tools provided in SDKs to collect information from mobile devices such as the hardware model, operating system and version, identification numbers assigned to your mobile device, such as the ID for Advertising (IDFA) on Apple devices, and the Advertising ID on Android devices, mobile network information, and website usage behavior. In addition, we may use a variety of other technologies that collect similar information for security, fraud detection, and maintenance purposes. In addition, we may record your interactions with the Service’s user interfaces, including what pages you visit on our Services and how long you visit those pages, the links you click, and your path through our Services. We capture this for website analytics purposes, solely for our internal business purposes, to improve the Services and to address functionality issues.
Chat Boxes. When you participate in our chat with Chegg Support sessions, we can record and use your communications and the information you provide in order to assist you during the chat session and to improve the Services.
Video Call Recording. If you use our Thinkful service, we may record video calls between instructors and students, for example one-to-one meetings between instructors and students and class instruction sessions for quality assurance and security purposes. If we record such a call, notice will be provided to you within the video call tool.
Information from Third Parties. We may receive information about you from third parties, such as data providers who enhance the information we have about you, publicly available information, third parties with whom we partner to offer our services to their subscribers, loan partners, or third parties that you integrate into the Services, such as social media platforms.
Social Media and Other Third-Party Platforms. We may enable you to interact with social media and other third-party platforms, including Google, Apple, Facebook, Twitter, Pinterest, YouTube, and LinkedIn, including the use of their login service. When you interact with third party platforms through the Services, we will receive information about you. We may also receive information about you if other users of social media give us access to their profiles and you are one of their connections. The information we collect is subject to this Privacy Policy. The information collected and stored by the third party remains subject to the third party’s privacy practices, including, without limitation, whether the third party continues to share information with us, the types of information shared, and your choices about what is visible to others on that third-party website or service. We or the third party may allow you to disable or remove the application or feature, in which case we will no longer collect information about you through the application or feature, but we may retain the information previously collected. If you choose to post information to a third-party platform, that information may be public, and the third party may have access to information about you and your use of the Services. You may also choose to participate in a way that connects that third-party service with the Services, such as posting to one of our pages on a social media site. Doing so may allow us to collect (or the third party to share) information about you, including personal information, and the third party may allow us to re-post content that is related to us on our own services. In addition, these third parties may set their own cookies and collect information about your use of the Services, including your IP address or other device identifiers, and which areas of our Services you visit. Certain third-party platforms may be able to collect information on your visits to our Services, regardless of whether you affirmatively interact with the feature and whether you are logged into (or have) an account. We encourage you to review the privacy policies of third parties that control platforms you post to or that connect to the Services and set your privacy preferences directly with them.
Referral Features. We may make available referral functions that permit you to send invitations, content, or other information directly to a third party through the Services. If you send a communication using such functionality, the information you provide about the recipient (e.g., name and e-mail address) is used to facilitate the communication and is not used for any other marketing purpose unless we obtain consent from that person. Any information you provide in connection with sending the message, (e.g., your name and your email address) will, of course, be disclosed to the recipient. When you disclose any personal information relating to other people, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.
How We Use Your Personal Information We may use non-personal information for any purpose, including for advertising, research, and marketing purposes. We also use information that we collect, including personal information and Usage Information, as disclosed in this Privacy Policy and as follows:
To provide our Services, including to:
allow you to register your account and participate in community forums or learning activities;
to fulfill and track your orders, and process returns, including processing your financial information and payment methods to complete your transactions;
to contact you to respond to your questions, feedback, or requests or to provide you with technical support;
To personalize our Services, including to:
provide recommendations to you when you use our Services ;
to provide information on products or services we think you may be interested in, including special offers and promotions from us, our advertisers, and third-party partners, using the contact information you provide or displaying them to you when you use our Services or elsewhere online;
To optimize our Services, including to:
to recognize you across our Services and across your devices;
to improve the Services, which may include tracking traffic, usage, trends and navigation patterns related to your activities on the Services and combining third-party data with your information;
To facilitate your job search via our Services and prepare related governmental and internal statistical reports;
For administrative, legal, and internal purposes, including to:
communicate with you about the services, content, features or products you use or request, including to provide you with information concerning changes to our Services which may affect your account and/or your use of our Services, or in our discretion, changes to our policies;
to respond to subpoenas, court orders or legal processes, or to establish or exercise our legal rights or defend against legal claims;
for internal business purposes, including to verify your identity, prevent fraud or other illegal activity, to prevent imminent bodily harm, or to protect ourselves and you from people violating our Terms of Service, or otherwise to protect our or third-party rights or interests, which may include sharing information with other companies, lawyers, courts, or other government entities; and
In any other way we describe when you provide your information to us, or otherwise with your prior consent.
How We Share Your Information We may aggregate, pseudonymize, de-identify, and/or anonymize any information collected through the Services such that such information is no longer linked to you personally as described above. We may share this non-personal information with third parties for advertising and other purposes. In addition, we may share the information we have collected about you, including personal information and Usage Information, as disclosed at the time you provide us with information or your consent, and as described in this Privacy Policy, including:
Instructors/Students. If you use our Thinkful Service, portions of your User Content and profile information may beavailable to instructors or other students (if you are a student) or to students (if you are an instructor), such as your name, profile picture, and, depending on which of our Services you use, your email address and any information you choose to provide in your profile or via the communication tools used for the Service.
Publicly Available Content/At Your Direction. User Content and profile information may also be available to other registered users of the Services and other visitors to the Services, such as if you post a public comment. In addition, the Services may allow you to communicate and collaborate with each other, including via video chat or text chat. We may also share information when you direct us to do so, such as if you consent to post your testimonial along with your name, if you choose to link your account with a social networking service or other third party application or feature through which information is shared, if you apply for tuition assistance through a lender, or if we present you with an opportunity to receive marketing offers from a third party. We do not control the actions of third parties and you post content and share your information at your own risk.
Third Party Offers/Bundled Products. We may offer through the Services the services of a third party, or we may offer our Services to you through a third party. In those instances, by signing up for the third party service or signing up for our Services through a third party, you are agreeing and directing us, to disclose your information to that third party (or parties), and your information will be subject to the privacy policy and practices of that third party. This includes, without limitation, instances in which you use our Services to purchase products or services provided, in whole or part, by third parties. You also may request, sometimes through your use of an interactive feature or social media feature, that we share information about you with a third party or publicly.
Affiliated Entities. We offer a number of websites and services, and we may share information among our affiliated corporate entities for their business and marketing purposes.
During Academic Investigations. Certain of our Services have an associated Honor Code, and these may vary according to your location. If you use such Services, you agree to abide by the Honor Code applicable to your country as part of your use of the Services. We may disclose personal information in accordance with the terms of the applicable Honor Code.
Service Providers. We contract with other companies to perform services on our behalf, including advertising, marketing, e-mail delivery, cloud hosting services, site maintenance and repair, security, quality assurance, customer service, surveys, and research and analysis. We provide your information to them only to fulfill such services.
Sweepstakes, Contests and Promotions. We may offer sweepstakes, contests, or other promotions (any of which, a “Promotion”) that may require registration. By participating in a Promotion, you are agreeing to the provisions, conditions, or official rules that govern the Promotion, which may contain specific requirements of you (including, except where prohibited by law, allowing the sponsor(s) of the Promotion to use your name, voice, likeness, or other indicia of persona in advertising or marketing materials). If you choose to enter a Promotion, personal information may be disclosed to third parties or the public in connection with the administration of such Promotion, including in connection with winner selection, prize fulfillment, as required by law, or as permitted by the Promotion’s terms or official rules (such as on a winner’s list).
Employment Applications If you apply for a job through our Services, we or our service provider(s) may ask you to provide self-identifying information such as your veteran status, gender, and ethnicity in conjunction with laws and regulations enforced by the Equal Employment Opportunity Commission and other federal, state, and local regulatory agencies. Providing such information is voluntary, but if you do provide such information, we and/or our service provider may submit that information to the appropriate government or regulatory agencies to fulfill reporting requirements and use that information to defend against employment-related complaints. Please note that we may utilize a careers portal that is operated by a third party, in which case, your registration and use of the careers portal will be subject to the third party’s privacy practices as disclosed on the portal.
In Connection with Business Transactions In the event Chegg undergoes a business transition, such as a merger with or acquisition by another company, or sale of all or a portion of its assets, we may transfer your personal information and other information to the successor organization in connection with such transaction, including during the course of any due diligence. By providing your personal information, you agree that we may transfer such information to the other entity in such a transaction without your further consent. If material changes to our privacy practices will occur as a result of the business transition, Chegg or its successor will attempt to notify you, including by posting a notice on the Services so that you can elect whether to delete your Account.
For Administrative and Legal Reasons. We reserve the right to use or disclose any information as needed to satisfy any law, regulation, or legal request; to protect the integrity of the Services, including for anti-fraud purposes; to fulfill your requests; to cooperate in a law enforcement investigation, an investigation on a public safety matter, or an investigation into claims of intellectual property infringement; to protect and defend the legal rights and/or property of Chegg and any of our subsidiaries, affiliates, and shareholders, or the Services and any of their users, or any other party; or, in an emergency, to protect the health and safety of users or the general public.
Third Party Advertising and Analytics Chegg works with third party business partners such as online advertising companies, analytics providers, and other partners to serve our ads online, to serve third party ads through the Services and to provide us with information regarding the use of the Services and the effectiveness of our advertisements. We allow these companies to place tracking technologies like cookies and web tags on the Services, and they may otherwise collect or have access to Usage Information and other information about you. Some of these parties may collect personal information over time when you visit the Services or other online websites and services. We may share information, typically information that has been aggregated, pseudonymized, or de-identified, Usage Information, and location information with third party advertising companies, analytics providers, and other third parties including for targeted advertising purposes. Specifically, we use Google Analytics, which uses cookies and similar technologies to collect and analyze information about the use of the Services and report on activities and trends. This service may also collect information about the use of other websites, apps, and online services. You can learn about Google’s practices by going to https://policies.google.com/technologies/partner-sites , and opt out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout. Unless you have not consented to targeted ads or exercised your ‘Do Not Sell/Share’ rights under applicable laws, we may share your email (in hashed form) and certain device/browser data, with our partner, LiveRamp, Inc. and its group of companies (“LiveRamp”). Using your hashed email, LiveRamp will create an encrypted envelope that can be associated with our stored first party data which may contain your IP address and other browser/device-related information. This envelope can be read and decrypted by RampID enabled advertisers across the web. Advertisers will match this shared information to LiveRamp’s on- and offline marketing databases and those of its advertising partners. This creates a link between your browser and information in those other databases, allowing advertisers to serve you more relevant ads. To opt out of LiveRamp’s targeted advertising, please click here. We use a variety of other third parties to perform advertising and analytics services, and some of these companies may be members of the Network Advertising Initiative (“NAI”) or the Digital Advertising Alliance (“DAA”). You may wish to visit optout.networkadvertising.org, which provides information regarding targeted advertising and the opt-out procedures of NAI members, including opt out mechanisms for web browsers, mobile and other connected devices, and a tool to opt out from participating NAI members using your hashed email address for interest-based advertising. You may also want to visit optout.aboutads.info which provides information regarding targeted advertising and offers an opt-out for DAA-participating companies. Options for Our Apps. Mobile devices may contain settings that allow you to disable tracking advertising and/or analytics. In addition, the digital advertising industry has provided the ability for mobile users to register their intent not to receive targeted advertising at http://www.aboutads.info/appchoices. Please note that opting out through these mechanisms does not opt you out of being served all advertising, and that you will continue to receive generic ads while online. If you are a California resident, please see our “Notice to California Residents” regarding additional rights you have, including how to exercise your “Do Not Sell” right.
“Do Not Track” and Global Privacy Control Signals Please note that your browser settings may allow you to automatically transmit a “Do Not Track” signal to websites and online services that you visit. When you choose to turn on the “Do Not Track” setting in your browser, your browser will send a signal to websites, analytics providers, advertisement networks, plug-in providers, and other web service providers you encounter while browsing to stop tracking your activity. To find out more about and set up “Do Not Track,” please visit http://www.allaboutdnt.com. Global Privacy Control (“GPC”) is a technical specification in your browser settings that you can use to automatically inform websites of your privacy preferences with regard to third party online tracking. To find out more about and set up GPC, please visit https://globalprivacycontrol.org/#about.
Third Party Content, Applications, and Links This Privacy Policy does not apply to the practices of third parties that we do not own or control, including, but not limited to, any third-party websites, services and applications (and the information or content contained therein) ("Third-Party Services") that may link to or be linked from the Services and/or that you elect to access through the Services. Those Third-Party Services may use their own cookies or other tracking technologies, may independently collect information from you or about you, and match your data with data from other sources and use your data in ways other than described in this Privacy Policy. Your browsing and interaction on any Third-Party Services is subject to such Third-Party Services’ own rules and policies, which we encourage you to review prior to providing them with your information.
Your Choices About the Information We Collect We provide you with a number of choices with respect to your personal information, including the right to access, request, delete, and in some cases prevent the “sale” or “sharing” of your personal information. Please note that although you are not required to provide us with personal information, we may not be able to provide you with access to some or all of our Services if you do not provide us with the requested information, (including, for example, personalization features, relevant advertisements, and special promotions).
Exercising your Rights.
To submit a request to access, delete, correct your personal information, or opt-out of the offline sale or sharing for cross contextual behavioral advertising of your personal information (targeting/advertising), please click here or follow the "Privacy Rights" button in the footer.
Depending on your location, you may also have access to a link in the footer titled “DO NOT SELL MY INFO” or “Manage Preferences” at the bottom of this webpage. To opt-out of the sale or sharing of your personal information (targeted advertising) via cookies, use the tool available at this link. Note that you will need to do this on each of our Services for which you would like to exercise this opt-out right.
State-specific Notices. Residents of the below listed states should refer to the linked notices for more information:
Notice to California Residents
Notice to Nevada Residents
Notice to Virginia Residents
Marketing Choices. We also offer the below options specifically with respect to marketing:
Email. You may unsubscribe from all future marketing emails through the opt-out mechanism included in any marketing email. We reserve the right to send you administrative or transactional communications relating to your use of the Services, such as service announcements, notices of changes to this Privacy Policy, or other terms. Such messages will be unaffected by any choice to opt out of marketing communications.
Push Notifications. If you consent, we may send promotional and non-promotional push notifications or alerts to your mobile device. You can elect to stop receiving those messages by changing the notification settings on your mobile device.
Text Messages. You may be able to opt-in to receiving marketing text messages from one or more of our Services. You may opt-out by replying “STOP” to any of these text messages.
Security of Your Information We implement commercially reasonable security measures to protect the security of your information. However, no website or Internet transmission is completely secure, and we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. We urge you to take steps to keep your personal information (including your account password) safe, including logging out of your account after use, and not re-using the same or similar passwords on different services.
General Audience Services The Services are not intended for children younger than the age of 13. We do not knowingly collect or solicit personal information from children younger than the age of 13.
Changes to this Privacy Policy To the extent allowed by applicable law, we reserve the right to change this Privacy Policy at any time. The date at the top of this Privacy Policy will tell you when the most recent changes were made. We may also provide notice to you in other ways, such as through contact information you have provided. Your continued use of the Services after the effective date of the revised Privacy Policy will constitute your consent to those changes to the fullest extent allowed by applicable law. However, we will provide notice and obtain your consent (opt-in or opt-out) if required. Note that you may no longer be able to use certain or any features of the Services if you do not consent to the revised Privacy Policy.
Consent to International Transfer of Your Information and General Processing We are a US-based company, so if you are located outside of the United States, please be aware that the information that we collect from you will be transferred to, and stored at, a destination outside of your country. By using the Services or providing us with any information, you understand and consent to this transfer to, and processing, usage, sharing, and storage of your information in the United States and other jurisdictions, which may have different or less protective privacy laws than those in your country. As a result, this information may be subject to access requests from governments, courts, or law enforcement in the United States and other countries according to the laws in those jurisdictions. Your information will also be disclosed to third parties as described in the “How We Share Your Information” section above. In certain jurisdictions we may require your consent or authorization to use or share your personal information for the purposes described in this Privacy Policy. By providing your personal information to us, you expressly provide such consent or authorization to the extent it is required. In addition, you may have additional privacy rights under the law of your country of residence such as the rights to access, correct, delete, or object to further processing of your Personal Data. To submit a request, please click here: If you do not see an option that is applicable to you, please email us at privacy@chegg.com.
How Long We Retain Your Information We will retain the personal information described in this policy for as long as it is reasonably necessary for the purposes described herein, considering the time period reasonably necessary to: provide our Services to you; fulfill and honor the choices and rights you have requested; comply with our contractual obligations; enforce our Terms of Use for the Services; and comply with legal and regulatory requirements. Except as noted differently within our Services, we retain your personal information while you have an account with us, or while you are using our Services or continuing to visit us.
Contact Us & Right to Lodge a Complaint If you have any questions, comments, or concerns regarding our Privacy Policy and/or practices, please send an email to: privacy@chegg.com. You may also contact us at Chegg, Inc., Attn: Privacy Team, 3990 Freedom Circle, Santa Clara, California 95054 USA. We would appreciate the opportunity to address your questions, comments and concerns directly via the contact information above. However, depending on your location, you may have the right to lodge a complaint with your local supervisory authority if you believe our processing of your personal information violates applicable law
Notice to Nevada Residents Nevada S.B. 220 provides consumers with the ability to opt out of the sale of their personal information. We do not sell your personal information as defined in S.B. 220. However, you may still submit an opt-out request, and if our practices were to change in the future, we would honor your request. If you are a Nevada resident and would like to opt out of the sale of your covered information, your request must be submitted to Chegg, Inc., Attn: Privacy Team, 3990 Freedom Circle, Santa Clara, California 95054 USA. Your request must include your full name, street address, city, state, zip code, and a valid email address so that we can contact you if needed regarding your request. If you previously provided a phone number, including it will assist us in making sure we identify you as someone who wants to opt out. You may be required to take reasonable steps as we determine from time to time to verify your identity and/or the authenticity of your request.
Notice to California Residents This California Privacy Notice sets forth the disclosures and rights for California Consumers regarding their Personal Information, as required by the California Consumer Privacy Act of 2018 ("CCPA"), the California Privacy Rights Act of 2020 ("CPRA"), and any implementing regulations adopted thereunder. Terms (including defined capitalized terms) used in this California Privacy Notice have the same meanings given in the CCPA and CPRA and the associated regulations, unless otherwise defined.
EXERCISING YOUR CALIFORNIA RIGHTS California Consumers have the right to request: (1) that we disclose to you what Personal Information we collect, use, disclose, and sell, including the right to request that we provide to you the categories and specific pieces of Personal Information we have collected about you ("Right to Know"); (2) that we delete the Personal Information we collect about you ("Right to Delete"); (3) that we correct inaccurate Personal Information we hold about you (“Right to Correct”), (4) to opt-out from the sharing of your Personal Information and Sensitive Personal Information to a third party for cross-context behavioral advertising (i.e., targeted advertising) (“Right to Opt-Out of Sharing”), (5) to opt-out from the sale of their Personal Information and Sensitive Personal Information (“Right to Opt-Out of Sale”), and (6) that we limit the use or disclosure of your Sensitive Personal Information to purposes set forth in the statute, including that use which is necessary and anticipated to perform the services or provide the goods reasonably expected by an average consumer who requests those goods or services (“Right to Limit The Use and Disclosure of Sensitive Personal Information”), all subject to the meanings and exceptions set forth in the CCPA and CPRA. More information on each of these rights is below. In your request, you must provide enough information to allow us to verify you are the person about whom we collected personal information, or their authorized representative. You must also describe your request with enough detail so that we can understand, evaluate and respond to it. We can’t respond to your request if we can’t verify your identity. Making such a request does not require you to create an account with us, and we will only use the information you provide in a request to verify your identity.
Verifying Your Requests We will take reasonable steps to verify your identity based upon the information you provide and the type of request you are making. When you exercise your Right to Know, Right to Delete, and/or Right to Correct, we may ask that you provide us with information, beyond your full name, in order to verify your identity and fulfill your request. If we are unable to verify that the individual submitting the request is the same individual about whom we have collected information (or someone authorized by that individual to act on their behalf), we will not be able to process the request. Pursuant to the CPRA, we will not require you to verify your identity, beyond asking for the information necessary to complete your request, when you exercise your Right to Opt-Out of Sharing, Right to Opt-Out of Sale, or Right to Limit the Use and Disclosure of Sensitive Personal Information.
Agents If you are an authorized representative submitting a request on a user’s behalf, please email your request to privacy@chegg.com per the instructions below. You may also make a request on behalf of your minor child. We will follow up to request a signed, written permission signed by the individual who is the subject of the request authorizing you to make the request on their behalf. The written permission must state your full legal name, the full legal name of the individual who is the subject of the request and needs to be clear about the permission granted. Alternatively, you may, but are not required, to submit a copy of a power of attorney under Probate Code sections 4000-4465. In either case, please also indicate in your email the nature of your request. The consumer’s identity, in addition to your own, will need to be independently verified in order for us to be able to fulfill your request. We may also ask the consumer to directly confirm with us that they provided you permission to submit a request. Please keep in mind that if we do not receive adequate proof that you are authorized to act on the consumer’s behalf, we may deny the request.
Right to Know California Consumers have the right to know what information we have collected about you (the categories and the specific pieces of information). If you are a California Consumer and would like to exercise your Right to Know, please submit your request here. In order to have us provide specific pieces of information, we will require a signed declaration under penalty of perjury that you are the consumer whose Personal Information is the subject of the request.
Right to Delete California Consumers have the right to request that we delete information we have collected from you. If you are a California Consumer and would like to exercise your Right to Delete, please submit your request here.
Right to Correct Inaccurate Information California Consumers have the right to request that we correct inaccurate information we hold about you. If you are a California Consumer and would like to exercise your Right to Correct, please submit your request here.
Right to Limit the Use and Disclosure of Sensitive Personal Information As disclosed in the chart below, we may collect certain information which is considered Sensitive Personal Information under California law. This includes race and gender identity. Under the CPRA Regulations, a business must provide the Right to Limit the Use and Disclosure of Sensitive Personal Information only when its use does not fall within the list of exceptions outlined in Sec. 7027(m). Chegg’s use and disclosure of Sensitive Personal Information falls within this list of exemptions and we therefore do not offer an opt-out right at this time.
Do Not Sell My Personal Information or Share for Cross Contextual Behavioral Advertising California Consumers have the right to opt-out of the sale of your Personal Information or Sensitive Personal Information. Chegg does not sell Personal Information for monetary compensation. California Consumers also have the right to opt-out of the sharing of your Personal Information or Sensitive Personal Information to a third party for cross-context behavioral advertising (i.e., targeted advertising), whether or not for monetary or other valuable consideration. If you are a California Consumer and would like exercise your Right to Opt-Out of “Sales” or “Sharing” for Cross Contextual Behavioral Advertising, please submit your request here. Cookie-Based Opt-Outsfor Do Not Sell My Personal Information or Share for Cross Contextual Behavioral Advertising Chegg engages in online advertising practices (and certain analytics or similar activities), which may be considered a “sale” or “share” for cross-context behavioral advertising under the CCPA and CPRA. To opt out of cookies set by 3rd parties that may be considered "sales" or “sharing” under the CCPA and CPRA, please use the footer titled: “DO NOT SELL MY INFO” at the bottom of this webpage. In addition, the Digital Advertising Alliance offers tools for California consumers to send requests under the CCPA and CPRA to opt out of the sale of personal information by some or all of the participating companies. For more information, please visit: https://www.privacyrights.info/.
Data Retention We will retain all categories of personal information described in this California Privacy Notice for as long as it is reasonably necessary for the purposes set out in this California Privacy Notice, considering the time period reasonably necessary to: provide our Services to you; fulfill and honor the choices and rights you have requested; comply with our contractual obligations; enforce our Terms of Use for the Services; and comply with legal and regulatory requirements. Except as noted differently within our Services, we retain your personal information while you have an account with us, or while you are using our Services or continuing to visit us.
Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights California consumers have the right to not receive discriminatory treatment for exercising CCPA and CPRA rights. We will not discriminate against you for exercising your CCPA and CPRA rights.
PERSONAL INFORMATION WE COLLECT The Personal Information we collect about you will depend upon how you use the Services or otherwise interact with us. Accordingly, we may not collect all of the below information about you. In addition to the below, we may collect and/or use additional types of information and will do so after providing notice to you and obtaining your consent to the extent such notice and consent is required by the CCPA and CPRA.
Category of Personal Information Collected: Identifiers(such as name, address, telephone number, email address, IP address, or account name)
Categories of Sources from which the Information was Collected. We may collect this type of information from:
You
Affiliated Companies
Third parties we partner with to offer services
Third party financial assistance partners
Cookies and Tracking Technologies,
Third party social media companies
Third party business partners
Business or Commercial Purpose(s) for which Information is Collected. We may use this type of information to:
Provide the Services and allow you to participate in features we offer
Recognize you across devices
Identify your preferences and tailor content recommendations and offers we display to you
Process your transactions
Verify your identity
Investigate and prevent fraud and other illegal activities or activities that violate our policies
Improve our Services and marketing endeavors
Contact you regarding your use of the Services, and in our discretion, changes to our policies
Facilitate your job search , process your employment application, and prepare related governmental and internal statistics reports
Comply with the law and protecting the safety, rights, property, or security of Chegg, the Services, consumers, and the general public
For internal business purposes
For other purposes disclosed to you at the time you provide your information or otherwise with your consent
Categories of Third Parties to whom this type of Personal Information is Disclosed for a Business Purpose. We may disclose this type of information to:
Instructors
Other Users
Affiliated Companies
Service Providers
Third parties we partner with to offer services
Third party financial assistance partners
Third parties whose features are integrated into the Services, such as social media companies
Third parties with whom we have joint marketing and similar arrangements
Third parties we partner with for contests, sweepstakes, or promotions
Third party advertising and analytics companies
Third parties who may acquire your information as a result of a merger, acquisition or otherwise ownership transition
Other third parties (including government agencies) as required by law or in connection with court proceedings (such as pursuant to subpoenas or court orders)
Third parties when you agree to or direct that we share your information with them
Categories of Third Parties to Whom this Type of Personal Information is Sold or Shared for Cross Contextual Behavioral Advertising
Third party advertising, analytics, and other marketing business partners may have access to this data through cookies and similar technologies, and this may be considered a “sale” or “share” under the CCPA and CPRA under certain circumstances.
Category of Personal Information Collected: Any categories of Personal Information described in subdivision (v) of Section 1798.140 (such as name, address, or telephone number)
Categories of Sources from which the Information was Collected. We may collect this type of information from:
You
Affiliated Companies
Third parties we partner with to offer services
Third party financial assistance partners
Cookies and Tracking Technologies,
Third party social media companies
Third party business partners
Business or Commercial Purpose(s) for which Information is Collected. We may use this type of information to:
Provide the Services and allow you to participate in features we offer
Recognize you across devices
Identify your preferences and tailor content recommendations and offers we display to you
Process your transactions
Verify your identity
Investigate and prevent fraud and other illegal activities or activities that violate our policies
Improve our Services and marketing endeavors
Contact you regarding your use of the Services, and in our discretion, changes to our policies
Facilitate your job search , process your employment application, and prepare related governmental and internal statistics reports
Comply with the law and protecting the safety, rights, property, or security of Chegg, the Services, consumers, and the general public
For internal business purposes
For other purposes disclosed to you at the time you provide your information or otherwise with your consent
Categories of Third Parties to whom this type of Personal Information is Disclosed for a Business Purpose. We may disclose this type of information to:
Instructors
Other Users
Affiliated Companies
Service Providers
Third parties we partner with to offer services
Third party financial assistance partners
Third parties whose features are integrated into the Services, such as social media companies
Third parties with whom we have joint marketing and similar arrangements
Third parties we partner with for contests, sweepstakes, or promotions
Third party advertising and analytics companies
Third parties who may acquire your information as a result of a merger, acquisition or otherwise ownership transition
Other third parties (including government agencies) as required by law or in connection with court proceedings (such as pursuant to subpoenas or court orders)
Third parties when you agree to or direct that we share your information with them
Categories of Third Parties to Whom this Type of Personal Information is Sold or Shared for Cross Contextual Behavioral Advertising
Third party advertising, analytics, and other marketing business partners may have access to this data through cookies and similar technologies, and this may be considered a “sale” or “share” under the CCPA and CPRA under certain circumstances.
Category of Personal Information Collected: Protected classification characteristics (such as race, age and gender)
Categories of Sources from which the Information was Collected. We may collect this type of information from:
You
Business or Commercial Purpose(s) for which Information is Collected. We may use this type of information to:
Provide the Services and allow you to participate in features we offer
Investigate and prevent fraud and other illegal activities or activities that violate our policies
Improve our Services and marketing endeavors
Facilitate your job search, process your employment application, and prepare related governmental and internal statistics reports
Comply with the law and protect the safety, rights, property, or security of Chegg, the Services, consumers, and the general public
For internal business purposes
For other purposes disclosed to you at the time you provide your information or otherwise with your consent
Categories of Third Parties to whom this type of Personal Information is Disclosed for a Business Purpose. We may disclose this type of information to:
Third party service providers
Affiliated Companies
Third parties whose features are integrated with the Services, such as social media companies
Third party advertising and analytics companies
Third parties with whom we have joint marketing and similar arrangements
Law enforcement, government entities, or others if required by law or in connection with court proceedings (such as pursuant to subpoenas or court orders)
Third parties who may acquire your information as a result of a merger, acquisition, or other ownership transition;
Third parties when you agree to or direct that we share your information with them
Categories of Third Parties to Whom this Type of Personal Information is Sold or Shared for Cross Contextual Behavioral Advertising
Third party advertising, analytics, and other marketing business partners may have access to this data through cookies and similar technologies, and this may be considered a “sale” or “share” under the CCPA and CPRA under certain circumstances.
Category of Personal Information Collected: Commercial information (such as what you purchase or consider purchasing and other requests you make)
Categories of Sources from which the Information was Collected. We may collect this type of information from:
You
Affiliated Companies
Third parties we partner with to offer services
Third party financial assistance partners
Cookies and Tracking Technologies,
Third party social media companies
Third party business partners
Business or Commercial Purpose(s) for which Information is Collected. We may use this type of information to:
Provide the Services and allow you to participate in features we offer
Identify your preferences and tailor content recommendations and offers we display to you
Process your transactions
Verify your identity
Investigate and prevent fraud and other illegal activities or activities that violate our policies
Improve our Services and marketing endeavors
Comply with the law and protecting the safety, rights, property, or security of Chegg, the Services, consumers, and the general public
For internal business purposes
For other purposes disclosed to you at the time you provide your information or otherwise with your consent
Categories of Third Parties to whom this type of Personal Information is Disclosed for a Business Purpose. We may disclose this type of information to:
Affiliated Companies
Service Providers
Third parties we partner with to offer services
Third parties whose features are integrated into the Services, such as social media companies
Third parties with whom we have joint marketing and similar arrangements
Third party advertising and analytics companies
Third parties who may acquire your information as a result of a merger, acquisition or otherwise ownership transition
Other third parties (including government agencies) as required by law or in connection with court proceedings (such as pursuant to subpoenas or court orders)
Third parties when you agree to or direct that we share your information with them
Categories of Third Parties to Whom this Type of Personal Information is Sold or Shared for Cross Contextual Behavioral Advertising
Third party advertising, analytics, and other marketing business partners may have access to this data through cookies and similar technologies, and this may be considered a “sale” or “share” under the CCPA and CPRA under certain circumstances
Category of Personal Information Collected: Internet or other electronic network activity information(such as browsing history, buttons you click, and pages you visit on our Services)
Categories of Sources from which the Information was Collected. We may collect this type of information from:
You
Cookies and Tracking Technologies
Third party social media companies
Business or Commercial Purpose(s) for which Information is Collected. We may use this type of information to:
Provide the Services and allow you to participate in features we offer
Recognize you across devices
Identify your preferences and tailor content recommendations and offers we display to you
Process your transactions
Provide information on products/services we think you may be interested in
Verify your identity
Investigate and prevent fraud and other illegal activities or activities that violate our policies
Improve our Services and marketing endeavors
Contact you regarding your use of the services and, in our discretion, changes to our policies
Comply with the law and protecting the safety, rights, property, or security of Chegg, the Services, consumers, and the general public
For internal business purposes
For other purposes disclosed to you at the time you provide your information or otherwise with your consent
Categories of Third Parties to whom this type of Personal Information is Disclosed for a Business Purpose. We may disclose this type of information to:
Affiliated Companies
Service Providers
Third parties whose features are integrated into the Services, such as social media companies
Third parties with whom we have joint marketing and similar arrangements
Third party advertising and analytics companies
Third parties who may acquire your information as a result of a merger, acquisition or otherwise ownership transition
Other third parties (including government agencies) as required by law or in connection with court proceedings (such as pursuant to subpoenas or court orders)
Third parties when you agree to or direct that we share your information with them
Categories of Third Parties to Whom this Type of Personal Information is Sold or Shared for Cross Contextual Behavioral Advertising
Third party advertising, analytics, and other marketing business partners may have access to this data through cookies and similar technologies, and this may be considered a “sale” or “share” under the CCPA and CPRA under certain circumstances
Category of Personal Information Collected: Sensory data (such as audio, video, or pictorial information)
Categories of Sources from which the Information was Collected. We may collect this type of information from:
You
Service providers
Business or Commercial Purpose(s) for which Information is Collected. We may use this type of information to:
Provide the Services and allow you to participate in features we offer
Verify your identity
Facilitate your job search , process your employment application, and prepare related governmental and internal statistics reports
Investigate and prevent fraud and other illegal activities or activities that violate our policies
Comply with the law and protecting the safety, rights, property, or security of Chegg, the Services, consumers, and the general public
For internal business purposes
For other purposes disclosed to you at the time you provide your information or otherwise with your consent
Categories of Third Parties to whom this type of Personal Information is Disclosed for a Business Purpose. We may disclose this type of information to:
Instructors
Other users
Affiliated Companies
Service Providers
Third party advertising and analytics companies
Third parties whose features are integrated into the Services, such as social media companies
Third parties with whom we have joint marketing and similar arrangements
Third parties who may acquire your information as a result of a merger, acquisition or other ownership transition
Other third parties (including government agencies) as required by law or in connection with court proceedings
Third parties when you agree to or direct that we share your information with them
Categories of Third Parties to Whom this Type of Personal Information is Sold or Shared for Cross Contextual Behavioral Advertising
We do not “sell” or “share” this information with third parties for cross-context behavioral advertising (i.e. targeted advertising).
Category of Personal Information Collected: Professional or employment-related information
Categories of Sources from which the Information was Collected. We may collect this type of information from:
You
Third party social media companies
Service providers
Business or Commercial Purpose(s) for which Information is Collected. We may use this type of information to:
Provide the Services and allow you to participate in features we offer
Identify your preferences and tailor content recommendations and offers we display to you
Verify your identity
Investigate and prevent fraud and other illegal activities or activities that violate our policies
Improve our Services and marketing endeavors
Contact you regarding your use of the Services, and in our discretion, changes to our policies
Facilitate your job search , process your employment application, and prepare related governmental and internal statistics reports
Comply with the law and protecting the safety, rights, property, or security of Chegg, the Services, consumers, and the general public
For internal business purposes
For other purposes disclosed to you at the time you provide your information or otherwise with your consent
Categories of Third Parties to whom this type of Personal Information is Disclosed for a Business Purpose. We may disclose this type of information to:
Instructors
Other Users
Affiliated Companies
Service Providers
Third parties we partner with to offer services
Third party financial assistance partners
Third parties whose features are integrated into the Services, such as social media companies
Third parties we partner with for contests, sweepstakes, or promotions
Third party advertising and analytics companies
Third parties who may acquire your information as a result of a merger, acquisition or otherwise ownership transition
Other third parties (including government agencies) as required by law or in connection with court proceedings (such as pursuant to subpoenas or court orders)
Third parties when you agree to or direct that we share your information with them
Categories of Third Parties to Whom this Type of Personal Information is Sold or Shared for Cross Contextual Behavioral Advertising
We do not “sell” or “share” this information with third parties for cross-context behavioral advertising (i.e. targeted advertising).
Category of Personal Information Collected: Education Information
Categories of Sources from which the Information was Collected. We may collect this type of information from:
You
Business or Commercial Purpose(s) for which Information is Collected. We may use this type of information to:
Identify your preferences and tailor content recommendations and offers we display to you
Investigate and prevent fraud and other illegal activities or activities that violate our policies
Improve our Services and marketing endeavors
Comply with the law and protecting the safety, rights, property, or security of Chegg, the Services, consumers, and the general public
For internal business purposes
For other purposes disclosed to you at the time you provide your information or otherwise with your consent
Categories of Third Parties to whom this type of Personal Information is Disclosed for a Business Purpose. We may disclose this type of information to:
You
Affiliated Companies
Service Providers
Third parties who may acquire your information as a result of a merger, acquisition or other ownership transition
Other third parties (including government agencies) as required by law or in connection with court proceedings
Third parties when you agree to or direct that we share your information with them
Categories of Third Parties to Whom this Type of Personal Information is Sold or Shared for Cross Contextual Behavioral Advertising
We do not “sell” or “share” this information with third parties for cross-context behavioral advertising (i.e. targeted advertising).
Category of Personal Information Collected: Inferences drawn from other personal information (such as preferences, characteristics, predispositions, and behaviors)
Categories of Sources from which the Information was Collected. We may collect this type of information from:
You
Tracking Technologies
Third party social media companies
Third party business partners
Business or Commercial Purpose(s) for which Information is Collected. We may use this type of information to:
Identify your preferences and tailor content recommendations and offers we display to you
Investigate and prevent fraud and other illegal activities or activities that violate our policies
Improve our Services and marketing endeavors
Comply with the law and protecting the safety, rights, property, or security of Chegg, the Services, consumers, and the general public
For internal business purposes
For other purposes disclosed to you at the time you provide your information or otherwise with your consent
Categories of Third Parties to whom this type of Personal Information is Disclosed for a Business Purpose. We may disclose this type of information to:
Affiliated Companies
Service Providers
Third party advertising and analytics companies
Third parties whose features are integrated into the Services, such as social media companies
Third parties with whom we have joint marketing and similar arrangements
Third parties who may acquire your information as a result of a merger, acquisition or other ownership transition
Other third parties (including government agencies) as required by law or in connection with court proceedings
Third parties when you agree to or direct that we share your information with them
Categories of Third Parties to Whom this Type of Personal Information is Sold or Shared for Cross Contextual Behavioral Advertising
Third party advertising, analytics, and other marketing business partners may have access to this data through cookies and similar technologies, and this may be considered a “sale” or “share” under the CCPA and CPRA under certain circumstances
QUESTIONS AND CONTACT INFORMATION Chegg, Inc. Attn: Privacy Team 3990 Freedom Circle Santa Clara, CA 95054 privacy@chegg.com
Other California Rights California residents have the right to request from companies conducting business in California certain information relating to third parties to which the company has disclosed certain categories of personal information during the preceding year for the third parties’ direct marketing purposes. Alternatively, the law provides that a company may comply, as Chegg does, by disclosing in its privacy policy that it provides consumers choice (opt-out or opt-in) regarding sharing personal information with third parties for those third parties’ direct marketing purposes, and information on how to exercise that choice. Chegg will provide you choice prior to sharing your personal information with third parties for their direct marketing purposes. If you do not opt-in or if you choose to opt-out at the time Chegg offers that choice, we will not share your personal information with that third party for its direct marketing purposes. California customers may request further information about our compliance with this law by e-mailing privacy@chegg.com or writing to us at Chegg, Inc., Attn: Privacy Team, 3990 Freedom Circle, Santa Clara, California 95054. You must put the statement “Your California Privacy Rights” in the subject field of your email or in the address line of your envelope. You must include your name, street address, city, state, and ZIP code. We are not responsible for notices that are not labeled or sent properly, or do not have complete information.
Notice to Virginia Residents We set forth above the categories of personal data we process, the purpose for processing personal data, the categories of personal data shared, and the categories of third parties with whom personal data is shared. If you are a Virginia Consumer and would like to exercise your rights pursuant to the Virginia Consumer Data Protection Act (VCDPA), and any implementing regulations adopted thereunder, please complete this form to submit a request or use the “DO NOT SELL MY INFO” footer at the bottom of this webpage page to opt-out of certain processing as described in more detail below. Virginia Consumers have the following rights, all subject to the meanings and exceptions set forth in the VCDPA:
To confirm whether we are processing your Personal Data and request to access such data ("Right to Access").
That we correct inaccurate Personal Data we hold about you (“Right to Correct”).
That we delete the Personal Data provided by you or obtained about you ("Right to Delete").
To obtain a copy of the Personal Data previously provided by you to us and, to the extent feasible, in a readily usable format to allow data portability (“Right to Obtain”).
To opt-out out of:
the processing of your Personal Data for the purposes of targeted advertising (“Right to Opt-Out of Targeted Advertising”). *Chegg engages in online advertising practices (and certain analytics or similar activities) that may be considered “targeted advertising” under the VCDPA. You may opt out of this processing by using the “DO NOT SELL MY INFO” footer at the bottom of this webpage.
the processing of your personal data for the purposes of a sale (“Right to Opt-Out of Sale”). *Chegg does not sell your personal data as defined by the VCDPA and therefore does not offer this opt out right.
the processing of your personal data for the purposes of profiling (“Right to Opt-Out of Profiling”). *Chegg does not engage in profiling as defined by the VCDPA and therefore does not offer this opt out right.
To opt-in to the processing of Sensitive Data (“Right to Opt-In to Processing of Sensitive Data”). If applicable, we will obtain your consent to processing of Sensitive Data we collect. VCDPA Appeals Pursuant to the VCDPA, if, for any reason, you would like to appeal our decision relating to your request, you have the right to submit an appeal and can do so by emailing us at privacy@chegg.com or following the instructions contained in the communication of our initial decision relating to your request. Please include your full name, the basis for your appeal, and any additional information to consider.
Information for European Union/European Economic Area, and United Kingdom Residents
Legal Basis for Processing We will collect, store, or otherwise process personal information collected from you in the EU/EEA or the UK only in the following situations:
When we have your consent to do so. For example, if you opt in to receive promotional emails. You can withdraw your consent at any time as described below or directly through the Services.
When we need to use your personal data to perform our responsibilities under our contract with you (e.g. providing the Services you have requested).
When we or a third party have a legitimate interest in processing your Personal Data. For example, we may process your personal data to communicate with you about our Services, to provide, secure, and improve our Services, and, in certain circumstances, to deliver advertising to you. You have the right to object to our processing of your personal data that is based on our legitimate interests, but doing so may result in your inability to use our Services.
When we are required by law to process the Personal Data.
Automated Decision Making. We may use technologies considered automated decision making or profiling. We will not make automated decisions about you that would significantly affect you, unless such a decision is necessary as part of a contract we have with you, we have your consent, or we are permitted by law to use such technology. You may escalate any concerns you have by contacting us below.
EU/EEA and UK Data Subject Rights The GDPR (EU General Data Protection Regulation) provides certain rights for EU/EEA residents. Residents of the United Kingdom have similar rights under the UK GDPR and Data Protection Act. You can access information about you and update or correct it. In some cases, you can also ask us to erase it, restrict or stop processing, or provide data in a “portable” form, if feasible. You may withdraw consent (“opt-out”) if you have previously consented to any particular use of your information, such as receiving emails or text messages. For all requests, please click here. You may also decline to share certain personal data with us, in which case we may not be able to provide some or all of the features and functionality of our Services. You may make some changes to your information via your profile or settings sections, as described in the “Your Choices About the Information We Collect” section. We will reply to your data subject requests within 30 days. We may take steps to verify your identity and/or requests. If we cannot fulfill your request within 30 days, we will inform you when we will be able to do so. We will also provide an explanation if we do not fully comply with your request. When technically feasible, at your request, we will provide your personal data to you or transmit it directly to another controller. For information about retention of your information, please see the “How Long We Retain Your Information” section.
Inquiries and Complaints Please first contact us as set forth below. EU/EEA and UK residents have the right to make a complaint to your national data protection supervisory authority if you do not believe we have resolved your concern.
Contact Us For all EU/EEA and UK Data Subject Rights requests, please put the statement "EU/UK Data Subject Rights" in the subject field of your request. Please provide your contact information in your request and clearly indicate which of our services your inquiry relates to. Email: privacy@chegg.com Address: UK: Attn: Privacy Officer Broadwalk House Appold St. London EC2A 2AG United Kingdom EU: Attn: Privacy Officer Paseo De la Castellana 93 Floor 3 28046 Madrid European/UK residents also may learn more about interest-based advertisements from participating third parties at the European Interactive Digital Advertising Alliance page at www.youronlinechoices.eu
Additional Information for Canadian Residents We make reasonable efforts to notify you of the purposes for which personal information will be used or disclosed and if the initial purpose changes. Please note, you may withdraw consent at any time (subject to legal or contractual restrictions and reasonable notice). Subject to certain limits set out in the applicable laws, Canadian residents also have the right to request access to the personal information that Chegg collects and to update or correct personal information if it is inaccurate. If you are a Canadian resident and would like to submit a request to access your personal information or to withdraw consent to the processing of your personal data, please click here. To submit any requests for information on Chegg’s privacy practices or to submit a complaint regarding our practices, please contact us as set forth in the “Contact Us” section. We cannot properly process requests or complaints that do not come through the designated request mechanism or do not contain sufficient information to allow us to process your request. You may also be required to take reasonable steps as we determine from time to time in order to verify your identity and/or the authenticity of the request. Canadian residents may have additional rights under Canadian law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and successor legislation. Please see the website of the Office of the Privacy Commissioner of Canada (www.priv.gc.ca) for further information. Canadian residents also may learn more about interest-based advertisements from participating third parties in Canada at the Canadian DAA choice page at youradchoices.ca/choices. You and We confirm that it is our wish that this Privacy Policy, the Terms of Use, and all other related policies be drawn up in English. Vous reconnaissez avoir exigé la rédaction en anglais du présent document ainsi que tous les documents qui s'y rattachent.
